After back-to-back aid trips in hurricane-wracked Florida and Puerto Rico, Mercedes Wood needs a little more time to decompress, she said.
The Scranton woman returned home Tuesday from a 17-day aid trip to Puerto Rico, where she and colleagues with the National Disaster Medical System helped thousands of people still reeling from Hurricane Maria.
Before that, she had worked for two weeks in the Florida Keys providing aid after Hurricane Irma as part of the Disaster Medical Assistance Team.
Of all the disasters that triggered her deployment, Puerto Rico was the most serious, she said.
“This was the worst. I’ve been with DMAT for over 20 years. It was a humbling experience. These people thought that nobody cared,” said Wood, 64, an emergency medical technician. Her voice quivered and eyes welled with tears as she recalled working in a temporary hospital in Manatí, about an hour west of the capital, San Juan.
“We came in and the gratitude that they showed was very, very humbling,” she said.
About 60 percent of the U.S. island territory remains without power, according to a Puerto Rican government website tracking restoration progress. The government says 30 percent of telecommunication systems are down and 17 percent of the water system remains offline.
The official death toll from Maria is 55, but San Juan Mayor Carmen Yulín Cruz told CNN the number of dead, considering other circumstances wrought by the storm, might be closer to 500.
Wood acknowledged criticism aimed at the federal government for its slow response in mobilizing relief efforts, but described a robust, complex operation with military security support and supplies a phone call away.
Rural areas of the island, home to 3.4 million U.S. citizens, remain largely cut off with no fresh water supply, no power and no communication, said Pedro Anes, northeast commissioner for Gov. Tom Wolf’s Advisory Commission for Latino Affairs, and chairman of the Scranton Human Relations Commission. He helped lead recent efforts to deliver supplies to Puerto Rico. He also has family there who relay living conditions back to him.
He understands an initial slow response given the logistical chaos that ensued, he said. But now he’s concerned that relief funds won’t fuel meaningful restoration.
“There are people in Puerto Rico who became unemployed, and instead of working, they’re waiting on a handout. That’s never a way to rebuild,” he said. “More effort has to be put into building and rebuilding Puerto Rico with its own sustainable enterprises, so that way the money stays in Puerto Rico.”
In addition, local police forces are grappling with blackouts and flooded police stations. Criminals have taken advantage of the weakened law enforcement, and there appears to be no national plan for keeping crime under control, Anes said.
Puerto Rico needs more aid workers to pick up the pace, he said.
Members of the DMAT are working to fill that void and help Puerto Ricans regain their footing, said Doug Wilkinson, a respiratory therapist from New York who has been in Wood’s unit, NY-2 DMAT, for four years and deployed to Texas, Florida and Puerto Rico after hurricanes this year.
The National Disaster Medical System, under the U.S. Department of Health and Human Services, is activated at the request of the affected government to provide medical care and mortuary services.
About 5,000 medical, public health and emergency management personnel make up 70 teams nationwide that work hand-in-hand with other agencies to assist affected communities.
“You just see relief on their face. They have somebody there to help with just this one aspect of their life that’s overwhelming them,” Wilkinson said. “It gives them a chance to refocus and let a little bit of the burden off themselves.”
The DMAT and its affiliates offered mental health and other services beyond basic medical care.
During their stay, some in the group heard stories of a 3-year-old girl living in the hills with her grandmother, unit commander David T. Diamond said. The family had run out of food, water and diapers, so the aid workers organized a detail to deliver supplies.
“Everybody kind of chipped in and we gave her some money to live with,” he said. “That’s the humanitarian side of it.”
As Wood thought back on her work in the medical station, one memory stood out more than others.
Every morning after the lights went up, they began the day with the sound of a man named Santos playing guitar and singing love ballads in Spanish to his wife, who was comatose because of an illness, Wood said.
“We don’t know if she could ever hear him, but he sang to her every day,” she said. “That’s something that I’ll remember for the rest of my life: that one man that would not leave his wife’s side.”
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